Help

Support

RunWay is your running coach in your earbuds: it follows your run live and talks to you at the right moment.

Contact us

A question, an issue, an idea? Write to dorich@icloud.com. We usually reply within 48 hours.

FAQ

The coach doesn’t talk

Make sure “Coach voice” is on (Coach tab › settings) and your earbuds’ volume is up. Offline, the coach uses the iPhone voice.

How does AI coaching time work?

The AI coach (tailor-made cues and natural voices) counts down during your runs. You get free time when you sign up, then you can top up in Settings › Account › Recharge: 3, 10 or 30 hours, no subscription, no expiry. Your time is tied to your account and follows you on all your iPhones.

A purchase doesn’t show up

Open the app signed in to the same account: pending purchases are credited automatically. Otherwise, email us with the purchase date. Refunds are requested from Apple (reportaproblem.apple.com).

Delete my account

In the app: Settings › Account › Delete my account. Your account and all your RunWay data are erased; anything in Apple Health stays there.

Training and wellness only: RunWay is not a substitute for medical advice.